At Omasha Traders, customer satisfaction is our priority. This Refund and Return Policy explains the conditions under which products may be returned or refunded.
Returns are accepted only in the following cases:
The product received is damaged or defective
The wrong product or size is delivered
Manufacturing defects identified at the time of delivery
To be eligible for a return, the product must be:
Unused and in original condition
With original tags, packaging, and invoice
Reported within 48 hours of delivery
The following items are not eligible for return:
Customized or specially ordered products
Products damaged due to misuse or improper handling
Items returned without original packaging or tags
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 7–10 working days
Refunds will be issued to the original mode of payment or as store credit
In case of damaged, defective, or incorrect products, we offer replacement instead of refund, subject to product availability.
Return shipping costs may be borne by the customer unless the return is due to our error
Original shipping charges are non-refundable
Orders can be cancelled only before dispatch. Once dispatched, cancellation is not allowed.
For return or refund requests, please contact Omasha Traders with your order details and supporting images.
